Google+ Consumer Psyche: Problem with your product


Friday, June 7, 2013

Problem with your product

Hey Targus, there is a problem with your product. It tears up on the right side as in the pic. This seems to be design flaw.

Now the bag is available online for purchase, is given out complimentary with thousands of Dell laptops bought across the country. Everywhere the same problem crops up and it is still not sorted out. I am surprised!

As a product manufacturer or a service provider you have to look at your product offering and see if there is a common thing you might have missed, ignored and it is visible after a few days. Try and see if there is a way for you to foresee where you might fail/fall. That would delight your customers.

What say Targus? Time to rectify the design.

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