Consumer Psyche

How can you retain customers when you don't have what they are looking for?

"No, we don't have it," sounds normal.

"I am afraid, we've run out of stock. Can I call you back when we get it?" is a better answer.

"Oops! Sorry we don't have it right now. You can find it at the store a few blocks away. Let me show you the way," is my kind of answer.

We were at Bangalore Central and this board at foodbazaar shows they care. Good customer service '=' repeat walkins.

Can you do this to your business? Service? Why don't you?