Google+ Consumer Psyche: What is Customer Service?

Leader

Monday, October 20, 2008

What is Customer Service?

Checklist for Customer Service:
  • Do we trust our customers?
  • Do we stand behind what we sell?
  • Is keeping commitments to customers important to our company?
  • Do we value customer time?
  • Do we communicate with customers respectfully?
  • Do we treat all customers with respect?
  • Do we thank customers for their business?
  • Do we respect employees?
From Barry Berman & Joel R. Evans book on Retail Management
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